Support and account recovery

Contact: [email protected]. Never email your device secret, token or financial history.

On your old device, open More → Settings → User account and save your device secret securely. On a new device, enter it under Switch user. The exact secret accesses the same account and financial history. A new installation without that secret creates a separate account.

Signing out removes the local secret and local financial snapshots; it does not delete server financial history. Save your secret first. Losing the only copy leaves no supported recovery path. Deleted accounts cannot be recovered by restoring a device or using their old secret.

If you still possess the secret, request permanent deletion here. Email alone is not ownership proof and cannot authorize another account’s deletion.